Nobody ever will oppose to striving for good content. However, when it comes to data it’s a call too often overseen. Data scientists may derive new angles to existing panoramas, but are they aware if their efforts are built on mud or solid ground? There’s reason to doubt it. The overwhelming attention for ‘Big Data’ has …..
Knowing who will cancel your services in the near future will give your organisation an opportunity to take the right actions. Kentivo’s predictive modelling can help your organisation to develop better prediction on churn.
More and more customers will share their opinion and reviews with the rest of the world and it can affect your reputation in the market. Kentivo Text Analytics solutions are able to capture customer communication and tell you what customers are saying about you.
Using a Chatbot to handle simple helpdesk requests can save your organisation costs and can improve customer experience. Kentivo’s chatbot technology contains self-learning technology (Machine Learning) which can improve the performance of your helpdesk dramatically.
In many industries disruptive players emerge to challenge the status quo. These disruptors gain a competitive edge by leveraging new technologies. Kentivo is on top of these innovative technologies and has the experience to make them available in your organisation without the hassle of large and complex projects.
Innovating technologies offer chances for organisations to gain an edge in the market and beat the competition. New technologies like Machine Learning have developed and prices have dropped so these technologies are becoming available for almost every organisation. Kentivo believes that those organisations that are the best in embedding the benefits of these innovating technologies in their …..
Customer Service and customer satisfaction Every organisation that delivers products or services knows the issue: How can I provide maximum customer services with a minimal investment. This blog will discuss how a chatbot can help improving Customer Satisfaction and lower operating costs. Customer Satisfaction is the key for cross and upsell opportunities. High Customer Satisfaction …..
The last decade has shown a rapid growth of concern among citizens about privacy. Protection of personal data and the right to preserve anonymity are back in the spotlights. Policy makers have made every effort to react upon the worry. As a consequence, regulations on data processing are being tightened. Regulation The European General Data …..
Security specialists made some interesting experiments with a fresh set up Windows XP system without a firewall: How long will it take, till the Dark Side eats it alive? Well, you can do such a funny experiment on your own. Find someone who has never been in touch with SAP in his life and ‘infect’ …..