Knowing who will cancel your services in the near future will give your organisation an opportunity to take the right actions. Kentivo’s predictive modelling can help your organisation to develop better prediction on churn.
More and more customers will share their opinion and reviews with the rest of the world and it can affect your reputation in the market. Kentivo Text Analytics solutions are able to capture customer communication and tell you what customers are saying about you.
Using a Chatbot to handle simple helpdesk requests can save your organisation costs and can improve customer experience. Kentivo’s chatbot technology contains self-learning technology (Machine Learning) which can improve the performance of your helpdesk dramatically.